Privacy policy

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Privacy policy (GDPR)

Person responsible for data processing:

Fenris GmbH
Karl-Carstens Straße 17
52146 Würselen

Contact details of our data protection officer:
E-Mail: datenschutz@fenris-group.com

Supervisory authority:
State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia
Mrs Helga Block
Kavalleriestr. 2-4
40213 Düsseldorf
Telefon: 0211/38424-0
Fax: 0211/38424-10
E-Mail: poststelle@ldi.nrw.de

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, workplace or the place of the alleged infringement, if you consider that the processing of personal data concerning you infringes the GDPR.
The supervisory authority to which the complaint has been lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy under Article 78 GDPR.

I. Data collection when visiting the website

Your personal data (e.g. title, name, address, e-mail address, telephone number) will only be processed by us in accordance with the provisions of German data protection law and the data protection law of the European Union (EU). The following regulations inform you about the type, scope and purpose of the collection, processing and use of personal data. This privacy policy only applies to our websites. If you are redirected to other sites via links on our pages, please inform yourself there about the respective handling of your data.

In principle, you can use the website without disclosing your personal identity. When you access the website, the browser used on your terminal device automatically sends information to the server of our website. This information is temporarily stored in a so-called log file.

The following information is collected without your intervention and stored until automated deletion:

IP address of the requesting computer, date and time of access, name and URL of the accessed file, browser used and, if applicable, the operating system of your computer as well as the name of your access provider.

The aforementioned data will be processed by us for the following purposes:
Ensuring the connection of the website, ensuring the optimal use of the website, evaluating the stability of the system and for other administrative purposes.

The legal basis for data processing is Art. 6 para. 1 S. 1 lit. f GDPR. Our legitimate interest follows from the data collection purposes listed above. In no case do we use the collected data for the purpose of drawing conclusions about your person.

II. data processing for the fulfillment of the contract

Your personal data, which you provide to us in the ordering process, are required for a contract conclusion with us. You are not obliged to provide your personal data. However, we cannot send you the goods without informing you of your address. For some payment methods, we require the necessary payment data to be passed on to a payment service provider commissioned by us. The processing of your data entered in the ordering process is therefore carried out for the purpose of fulfilling the contract.

If you send us an inquiry by e-mail, via a contact form, etc. before concluding a contract, we process the data received in this way in order to carry out pre-contractual measures and, for example, answer your questions about our products. The legal basis for this processing is Art. 6 para. 1(b) GDPR.

Recipients of the collected data may be: Hosting provider, merchandise management system, if applicable.

If you provide us with data in the context of concluding a contract, we process the data received in this way to carry out contractual measures. The legal basis for this processing is Art. 6 para. 1(b) GDPR.

Recipients of the data may be: Payment service provider, shipping service provider, hosting provider, if applicable merchandise management system, if applicable suppliers (dropshipping).

The data processed to carry out pre-contractual measures will be deleted as soon as the measures have been carried out and there is no recognizable conclusion of a contract.

The personal data collected by us for the purpose of processing the contract will be stored until the expiry of the legal obligation to keep records and will be deleted thereafter, unless we are required to do so pursuant to Article 6 para. 1 S. 1 lit. c GDPR due to storage and documentation obligations under tax and commercial law (e.g. § 257 HGB, § 147 AO) or if you consent to storage beyond this in accordance with Art. 6 Par. 1 S. 1 lit. a GDPR have consented to.

RIGHT OF OBJECTION
You have the right to object to data processing based on Art. 6 para. 1 (f) GDPR and is not for direct marketing purposes for reasons relating to your particular situation at any time.
In the case of direct advertising, however, you can object to the processing at any time without giving reasons.

III Information about cookies

General
Technically necessary cookies are used on this website. These are small text files that are stored in or by your Internet browser on your computer system. These cookies enable, for example, the insertion of multiple products into a shopping cart.

The legal basis for this processing is Art. 6 para.1 f) of the GDPR.
Our legitimate interest is the functionality of our website. The user data collected through technically necessary cookies are not used to create user profiles. This will protect your interest in data privacy.

The technically necessary cookies are usually deleted when the browser is closed. Permanently stored cookies have a varying lifespan from a few minutes to several years.

RIGHT OF OBJECTION
If you do not wish these cookies to be stored, please deactivate the acceptance of these cookies in your Internet browser. However, this may result in a functional restriction of our website. You can also delete permanently stored cookies at any time via your browser.
Cookies use
a) Description and scope of data processing
Our website uses cookies. Cookies are text files that are stored in the Internet browser or by the Internet browser on the user’s computer system. When a user accesses a website, a cookie may be stored on the user’s operating system. This cookie contains a characteristic string that allows the browser to be uniquely identified when the website is revisited.

We use cookies to make our website more user-friendly. Some elements of our website require that the calling browser can be identified even after a page change.
The following data is stored and transmitted in the cookies:
IP address, date and time of your request, language settings.

We also use cookies on our website that enable an analysis of the user’s surfing behavior. The following data can be transmitted in this way: Search terms entered, frequency of page views, use of website functions. The user data collected in this way is pseudonymized by technical precautions. Therefore, an assignment of the data to the calling user is no longer possible. The data is not stored together with other personal data of the users.

b) Legal basis for data processing
The legal basis for the processing of personal data using cookies is Art. 6 para. 1 lit. f GDPR.
The legal basis for the processing of personal data using technically necessary cookies is Art. 6 para. 1 lit. f GDPR.

c) Purpose of the data processing
The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized even after a page change.
The user data collected through technically necessary cookies are not used to create user profiles.
In these purposes also lies our legitimate interest in the processing of personal data pursuant to Art. 6 para. 1 lit. f GDPR.

(e) Duration of storage, possibility of objection and elimination
Cookies are stored on the user’s computer and transmitted by the user to our site. Therefore, as a user, you also have full control over the use of cookies. By changing the settings in your Internet browser, you can disable or restrict the transfer of cookies. Cookies that have already been saved can be deleted at any time. This can also be automated. If cookies are deactivated for our website, it may no longer be possible to use all functions of the website to their full extent.

Integration of Google Maps
(1) On this website we use the offer of Google Maps. This allows us to show you interactive maps directly in the website and enables you to use the map function comfortably.
(2) By visiting the website, Google receives the information that you have called up the corresponding sub-page of our website. In addition, the data mentioned under § 3 of this declaration will be transmitted. This occurs regardless of whether Google provides a user account through which you are logged in or whether no user account exists. If you are logged in to Google, your data is directly assigned to your account. If you do not want the assignment with your profile at Google, you must log out before activating the button. Google stores your data as usage profiles and uses them for the purposes of advertising, market research and/or demand-oriented design of its website. Such an evaluation is carried out in particular (even for users who are not logged in) for the provision of tailored advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, and you must contact Google to exercise this right.
(3) For more information on the purpose and scope of data collection and its processing by the plug-in provider, please refer to the provider’s privacy policy. There you will also receive further information about your rights in this regard and setting options for protecting your privacy: http://www.google.de/intl/de/policies/privacy . Google also processes your personal data in the US and has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework

IV. Other functions

Contact form / Inquiry form
For questions of any kind, we offer you the possibility to contact us via a form provided on our website. In doing so, it is necessary to provide a valid e-mail address so that we know from whom the request originates and so that we can answer it. Additional information can be provided voluntarily. It is your free decision whether you want to enter this data in the contact form.

Data processing for the purpose of contacting us is carried out in accordance with Art. 6 para. 1 S. 1 lit. a GDPR on the basis of your voluntarily given consent.
The personal data collected by us for the use of the contact form will be automatically deleted after completion of your request, unless the storage is necessary for further processing of the request or there is a legitimate interest in the storage.

RIGHT OF OBJECTION
You have the right to object to data processing based on Art. 6 para. 1 (f) GDPR and is not for direct marketing purposes for reasons relating to your particular situation at any time.
In the case of direct advertising, however, you can object to the processing at any time without giving reasons.

VII Rights of the data subject

If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis us:

1. right to information
You may request confirmation from us as to whether personal data concerning you is being processed by us.
If such processing exists, you can request information from us about the following:
(1) the purposes for which the personal data are processed;
(2) the categories of personal data which are processed;
(3) the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;
(4) the planned duration of the storage of the personal data concerning you or, if concrete information on this is not possible, criteria for determining the storage duration;
(5) the existence of a right to rectification or erasure of personal data concerning you, a right to restriction of processing by us or a right to object to such processing;
(6) the existence of a right of appeal to a supervisory authority;
(7) any available information on the origin of the data, if the personal data are not collected from the data subject;
(8) the existence of automated decision making including profiling pursuant to Art. 22 para. 1 and 4 GDPR and – at least in these cases – meaningful information about the logic involved and the scope and intended effects of such processing for the data subject.
You have the right to request information on whether personal data concerning you is transferred to a third country or to an international organization. In this context, you may request to be informed about the appropriate safeguards pursuant to. Article 46 of the GDPR in connection with the transfer.

2. right to rectification
You have a right to rectification and/or completion towards us, insofar as the processed personal data concerning you are inaccurate or incomplete. We must make the correction without delay.

3. right to restriction of processing
Under the following conditions, you may request the restriction of the processing of personal data concerning you:
(1) if you dispute the accuracy of the personal data concerning you for a period of time that allows us to verify the accuracy of the personal data;
(2) if the processing is unlawful and you object to the erasure of the personal data and request instead the restriction of the use of the personal data;
(3) if we no longer need the personal data for the purposes of processing, but you need them for the assertion, exercise or defense of legal claims; or
(4) if you object to the processing pursuant to Art. 21 para. 1 GDPR and it has not yet been determined whether the legitimate grounds to which we are entitled outweigh your grounds.
Where the processing of personal data concerning you has been restricted, such data may be processed, with the exception of their storage, only with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or a Member State.
If the restriction of processing has been restricted in accordance with the above conditions, you will be informed by us before the restriction is lifted.

4. right to deletion

a) Obligation to delete
You may request that we delete the personal data concerning you without undue delay, and we are obliged to delete such data without undue delay if one of the following reasons applies:
(1) The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.
(2) You revoke your consent on which the processing according to. Art. 6 par. 1 lit. a or Art. 9 para. 2 lit. a GDPR and there is no other legal basis for the processing.
(3) you object to the processing pursuant to Article 21 (1) of the GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21 (2) of the GDPR.
(4) The personal data concerning you have been processed unlawfully.
(5) The deletion of the personal data concerning you is necessary for compliance with a legal obligation under Union or Member State law to which we are subject.
(6) The personal data concerning you have been processed in relation to information society services offered pursuant to Art. 8 para. 1 GDPR

b) Information to third parties
If we have made public the personal data concerning you and we are obliged to erase it pursuant to Article 17(1) of the GDPR, we shall, taking into account the available technology and the cost of implementation, take reasonable steps, including technical measures, to inform the data controllers that process the personal data that you, as the data subject, have requested that they erase all links to or copies or replications of such personal data.

c) Exceptions
The right to erasure does not exist insofar as the processing is necessary to
(1) to exercise the right to freedom of expression and information;
(2) for compliance with a legal obligation which requires processing under Union or Member State law to which we are subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
(3) for reasons of public interest in the area of public health pursuant to Art. 9 2 lit. (h) and (i) and Art. 9 (3) GDPR;
(4) for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes pursuant to Article 89 (1) of the GDPR, insofar as the right referred to in Section a) is likely to render impossible or seriously prejudice the achievement of the purposes of such processing; or
(5) to assert, exercise or defend legal claims.

5. right to information
If you have asserted the right to rectification, erasure or restriction of processing against us, we are obliged to notify all recipients to whom the personal data concerning you has been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort.
You have the right to be informed about these recipients.

6. right to data portability
You have the right to receive the personal data concerning you that you have provided to us in a structured, common and machine-readable format. In addition, you have the right to transfer this data to another controller without hindrance, provided that
(1) the processing is based on consent pursuant to Art. 6 par. 1 lit. a GDPR or Art. 9 par. 2 lit. a GDPR or on a contract pursuant to Art. 6 par. 1 lit. b GDPR, and
(2) the processing is carried out with the aid of automated procedures.
In exercising this right, you also have the right to have the personal data concerning you transferred directly from us to another controller, insofar as this is technically feasible. Freedoms and rights of other persons must not be affected by this.
The right to data portability does not apply to processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.

7. right of objection
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Art. 6 para. 1 lit. e or f GDPR; this also applies to profiling based on these provisions.
We will then no longer process the personal data concerning you, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
If the personal data concerning you is processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling, insofar as it is related to such direct marketing.
If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.
You have the possibility, in connection with the use of information society services – notwithstanding Directive 2002/58/EC – to exercise your right to object by means of automated procedures using technical specifications.

8. right to revoke the declaration of consent under data protection law
You have the right to revoke your declaration of consent under data protection law at any time. The revocation of consent shall not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.

9. automated decision in individual cases including profiling
You have the right not to be subject to a decision based solely on automated processing – including profiling – which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision
(1) is necessary for the conclusion or performance of a contract between you and us,
(2) is permitted by legislation of the Union or the Member States to which we are subject and that legislation contains appropriate measures to safeguard your rights and freedoms and your legitimate interests; or
(3) is done with your express consent.
However, these decisions may not be based on special categories of personal data pursuant to Art. 9 para. 1 GDPR, unless Art. 9 para. 2 lit. a or g applies and appropriate measures have been taken to protect the rights and freedoms and your legitimate interests.
With regard to the cases mentioned in (1) and (3), we take appropriate measures to protect the rights and freedoms as well as your legitimate interests.

10. right to complain to a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, workplace or the place of the alleged infringement, if you consider that the processing of personal data concerning you infringes the GDPR.

Would you like more information or a personal consultation?

Send us a short note about your request. Our FENRIS team will contact you as soon as possible.